Towson University

Organizational Development Webinar Series

We Have to Talk. Navigating Difficult Conversations.

Having uncomfortable conversations at work is never easy, no matter who it's with. They can be fraught with emotion because the stakes are usually high. Avoiding them, however, is a poor strategy—this can lead to dysfunctional teams and ultimately can have negative impacts on the business as a whole.

Instead of avoiding difficult conversations, learn to coach, listen, and build relationships to strengthen your workplace.

Join us for a nuts-and-bolts webinar to learn how to:

• Choose to have a conversation

• Set goals and outcomes (before you talk)

• Use good communication skills

• Recognize and navigate the steps of difficult conversations

• Establish next steps

• Use the power of coaching to achieve change

About the Panelists

Sharon Sampson Ball is an HR consultant, trained mediator, and certified personal and executive coach. She serves as a mediator coach for Baltimore Mediation, the oldest mediation firm in Maryland. Ball has developed and delivered customized training for the public, private, and government sectors. 

Sharon Sampson Ball

Tamathia Moore Flowers has more than 20 years of HR, conflict resolution, and higher education experience. She is a certified mediator and sexual misconduct prevention trainer and currently serves as principal consultant of HR Solutions Help Desk, providing training, mediation, and conflict resolution services.

Tamathia Moore Flowers

Bernard Reynolds (moderator) serves as associate director of Leadership & Organizational Development at Towson University, where he is responsible for the development, implementation, and oversight of customized contract training/professional development classes and programs for staff and leaders in public and private industry. Since 2012, he has managed hundreds of instructor-led training classes, and the development of a variety of leadership initiatives.

Bernard Reynold