Office of Technology Services
Student Employee Technology Corps (SETC)
Online Training Modules

Completion of twelve 30-45 minute Blackboard modules, followed by a short assessment, satisfies the theory portion. After passing a final assessment, students will be scheduled for 6-10 hours of small group, in-person practical training. Modules include:

1. PROGRAM OVERVIEW:

   
   How You Can Help, What's In It for You and Your Host Office; How the Program is Set Up; Expectations; Completion Standards



2. MAJOR KNOWLEDGE RESOURCES:

   
   Key Websites: Student Computing Services (SCS); Faculty/Staff Help Center (FSHC); OTS Training; Self-Help Documents/Videos; Other OTS and TU sites; Where to Find Information; Lynda.com



3. CLASSROOM TECHNOLOGY:

   
   What’s in the Classroom; Arranging Training; Basic Functionality of System; Troubleshooting Audio, Cameras, Microphones; General Troubleshooting; Student Technology Fee (STF) Program; Virtual Tour; Panopto/WebEx in Classroom



4. WORK PRACTICES AND PROCEDURES:

   
   TechHelp (Creating a Service Request (SR), Looking Up the Status); Engaging or Making Referrals to the Faculty/Staff Help Center (FSHC), Student Computing Services (SCS), Other Endpoints; Contacting Your Team Captain: Why, When, How; "Let me check on that and get back to you" LMCOTAGBTY; Ethics and Confidentiality



5. ACCOUNTS AND SERVICES:

   
   Domain Architecture and Login; Temporary Computer Administrator Request (TCAR) Tool; Strong Password Creation Best Practices; Synchronizing Domain and Mobile Device Password Changes; Lockouts; Off-Domain Computers; Tips and Tricks; Troubleshooting



6. SERVICES FOR FACULTY, STAFF, STUDENTS, GUESTS:

   
   Computers and Hardware: New, Replacement; Purchasing Other Hardware; Computer Trade-Up Program; EduCycle Computer Reconditioning Program; Upgrades (RAM, Hard Drive, Monitor, etc.); Email Services; Wireless Networks; Configuring Cell Phones; MMSRs



7. SECURITY, MALWARE, AND DATA EXPOSURE:

   
   Vulnerabilities; Protection Systems in Place; Handling Phishing, Spam, etc.; Data Protection; Handling Common Problems; Storing and Managing Files Securely (Chart); File Shares(H, O); Custom Shares; OneDrive Files; File Delivery Service (FDS); Security Bookmark



8. PRINTING AND PRINTING SERVICES:

   
   Purchasing; Adding and Managing Printers; WEPA Printing; Getting Printers Fixed; Toner Replacement; Copiers; Printer Logic Overview



9. ENTERPRISE MANAGEMENT AND ACCESS:

   
   Data Centers; Campus Network Overview; VLANs; SCCM and JAMF Management Systems; Remote Desktop Gateway; Virtual Workspace; VPN; Backup and Restore



10. TROUBLESHOOTING IN THE OFFICE:

    
    Network Connections; Software Problems; Common Application Problems (Blackboard, PeopleSoft, Timesheets, etc.); VoIP Phones; Printers; Other Devices; Getting Additional Help and Escalation to OTS



11. SOFTWARE AND MAJOR SYSTEMS:

    
    Standard Image; Adding Software; Microsoft Office; Cloud Services and Hosting Basics; PeopleSoft, Blackboard, MyTU (Various Links); What The Big Systems Do and Common Problems; Available Software Site; Site-Licensed Products (Adobe, Panopto, WebEx, SPSS, NVivo, Mathematica, Lynda.com, etc.



12. WRAP-UP AND REVIEW:

    
    What You've Learned; In-Service and Continuing Your Learning; What's Next After Online Modules are Complete